Terms and Conditions for Casino Rewards
Welcome to Casino Rewards. By accessing and using our website, you agree to comply with our Terms and Conditions and understand that these terms will govern your rights and obligations while using our services. Please read them carefully.
1. General Provisions
By accessing Casino Rewards, you affirm that you are aware of the terms presented herein and agree to be legally bound by them. As a player, you must ensure that your use of our services is legal in your jurisdiction. Casino Rewards operates under various international licenses and all users are required to comply with applicable laws and regulations.
These Terms and Conditions are governed by the laws applicable in New Zealand, and you accept that any claims or disputes will be resolved under these laws. Players are responsible for ensuring they understand these local laws before engaging with our services.
2. Amendments
Casino Rewards reserves the right to amend these Terms and Conditions at any time. Any modifications will be communicated through our website, or via the email registered with your account, at least 30 days prior to their implementation. Your continued use of our services after such amendments indicates your acceptance of the revised terms. It is your responsibility to review the terms regularly.
3. Eligibility & Registration
To register at Casino Rewards, you must be at least 18 years of age. Players are required to provide accurate personal information including full name, date of birth, and address for identity verification purposes. Only one account per individual is permitted. Violation of this rule may result in the suspension or closure of your account.
Upon registration, you must verify your identity and age through acceptable documents such as a passport or national ID card. This ensures compliance with legal and regulatory standards, thereby safeguarding both you and Casino Rewards.
4. Game Availability & Restrictions
Our gaming services are conditional on players’ compliance with the rules and regulations specific to their region. Usage of VPN or other methods to obscure geographical location is strictly prohibited on Casino Rewards and will result in immediate account suspension.
Certain games produced by providers like NetEnt may not be accessible from specific jurisdictions. Players must ensure that they comply with local regulations regarding game availability.
5. Dormant and Inactive Accounts
If your account remains inactive for a period exceeding 12 months, it will be marked as dormant. Dormant accounts will incur an administrative fee of €10 per month, deducted from your account balance. After 24 months of inactivity, if no contact has been made, the remaining balance may be turned over to the regulatory authority in accordance with local laws.
To reactivate a dormant account, please contact our support team, and complete any necessary security verifications.
6. Currencies and Crypto
Casino Rewards supports transactions in multiple fiat and cryptocurrencies, including BTC, ETH, and USDT. The conversion rates for these currencies are updated regularly based on market conditions. Here is a sample of current exchange rates:
| Currency | Conversion rate to NZD |
|---|---|
| BTC | 60,000 NZD |
| ETH | 4,000 NZD |
| USDT | 1.50 NZD |
Conversion fees may apply when transacting in cryptocurrencies. Players are responsible for understanding these fees prior to executing transactions.
7. Deposit Policy
Deposits at Casino Rewards are subject to minimum limits of 10 NZD and maximum limits variable by payment method. Third-party payments are strictly prohibited to prevent fraud. Any discrepancies must be reported to our support team immediately.
Upon deposit, conversions to the casino’s operating currency will occur at prevailing rates. These conversions may incur additional fees assessed by the payment provider.
8. Withdrawal Policy
Withdrawals from Casino Rewards are processed within 0-48 hours, subject to account verification and existing withdrawal limits. Users must complete KYC verification which might take up to 30 days from the date of request.
Please note the following standard withdrawal limits:
| Type | Limit |
|---|---|
| Daily | 5,000 NZD |
| Monthly | 100,000 NZD |
| Progressive pot | No limit |
Exceptional payouts, specifically for progressive jackpots, are not subject to these limits.
9. Refund Policy
Refund requests for deposits can be made within a strict 24-hour period from the time of the transaction, or within 30 days provided there are justifiable grounds. Refunds require identity verification in order to prevent fraudulent activities. Refunds are limited to undisbursed balance.
10. Anti-Fraud & AML
Casino Rewards employs comprehensive fraud detection tools and systems designed to identify and prevent fraud, collusion, and any other unauthorized activities. Engaging in these actions will result in suspension or closure of your account and forfeiture of winnings. We cooperate fully with law enforcement agencies in any cases of suspected fraudulent activity.
11. Responsible Gaming
Promoting responsible gaming is a priority at Casino Rewards. We offer tools like deposit limits, session reminders, and self-exclusion options. Here are some options available:
| Limit type | Description |
|---|---|
| Daily deposit limit | Set a cap on daily deposits |
| Self-exclusion | Block access temporarily |
| Cooling-off period | Pause account for set days |
Players are encouraged to reach out to our support team for assistance in setting up these limits.
12. Limitation of Liability
Casino Rewards shall not be held responsible for direct or indirect losses resulting from technical malfunctions, software disruptions, or unexpected interruptions to website operations. While we strive to maintain continuous availability and accurate functionality, occasional system errors or maintenance events may occur. Users acknowledge that access to online services can be affected by factors beyond our reasonable control, including network outages or third-party service failures. In the event of an issue, we will take reasonable steps to investigate and resolve the matter as efficiently as possible.
13. Intellectual Property
All materials published on Casino Rewards, including text, graphics, logos, trademarks, and software elements, are protected by applicable intellectual property laws. These assets remain the property of our company or the respective licensors who have granted us usage rights. Players are granted a limited, non-transferable right to access and use the content for personal and non-commercial purposes only. Any reproduction, distribution, or modification of site content without prior written consent is strictly prohibited.
14. Complaints & Arbitration
If you experience an issue or dispute while using Casino Rewards, the first step is to contact our customer support team with a detailed explanation of your concern. We aim to review all complaints fairly, transparently, and within a reasonable timeframe. Most matters can be resolved through internal review and direct communication with the player. If an agreement cannot be reached, the dispute may proceed to formal arbitration under the applicable jurisdiction.
The complaint and escalation process generally follows these stages:
- Submit a written complaint to customer support, including relevant account details and supporting evidence. This allows the team to assess the issue accurately and respond based on documented information.
- Allow the internal review process to take place within the timeframe communicated by support. During this stage, additional documents or clarification may be requested to assist in resolving the matter.
- If the outcome is unsatisfactory, request escalation to formal arbitration in accordance with the governing laws of Cyprus or Curaçao, depending on jurisdictional context. Arbitration will be conducted under the relevant legal framework applicable to the operator.
- Accept that the arbitrator’s decision is final and binding on both parties. Once a ruling is issued, it concludes the dispute resolution process.
15. Acknowledgement
By using the services provided by Casino Rewards, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. These terms constitute an agreement between you and Casino Rewards.
We are committed to providing a fair and secure gaming environment for all players. Should you have any questions regarding these terms, please contact our customer support team.
This document is designed to ensure clarity and understanding of the rules governing the use of Casino Rewards services. We appreciate your cooperation and wish you an enjoyable and responsible gaming experience.